Taking your agency to the next level requires a major shift in mindset to grow your agency you need to concentrate on working on your business not working in it the only thing holding you back is you escape velocity is achieved through considered strategic planning and a change in management approach not trial and error. As a digital agency owner your primary goal might be to help clients grow their business but if clients arent convinced that lack of growth is a problem then they wont see the value in or urgency to change keep in mind different learning styles like auditory and visual. Luckily for you ive put together 23 tactics to grow scale your digital agency to make your life a little easier sure you may already be doing a few of these things but i guarantee that youll find at least one gold nugget that helps take your agency to the next level the list is broken up in to five categories improving your internal marketing sales reducing client churn . To grow your digital agency you must reduce your lead response time once you have collected leads for your digital agency it is important that you get back to them as soon as possible do not let a day or two go by before getting back to them a recent study by the harvard business review showed that most agencies take too long to respond to leads as a result they lose them remember